PRIVACY POLICY
Advocating Change
Empowering
Community
Privacy Policy
Last Updated: January 14, 2026
Pertubuhan Advokasi & Pemerkasaan Masyarakat (ACE) (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://aceorg.my, donate, volunteer, or interact with us. By using our website or providing your personal data to us, you consent to the practices described in this policy
1. Information We Collect
We collect personal data that you voluntarily provide to us when you interact with our website or services. This may include:
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Personal Identification Information: Name, email address, phone number, and mailing address.
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Volunteer Information: Areas of interest, availability, professional skills, and organization/affiliation details submitted via our volunteer forms.
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Donation Information: Payment details and donation history. Note: We typically use third-party secure payment gateways (e.g., ToyyibPay, Stripe, or direct bank transfer) to process donations. We do not store your credit card or banking login details on our servers.
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Communications: Messages, inquiries, or feedback you send to us via our contact forms or email.
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Technical Data: IP address, browser type, operating system, and browsing behavior collected automatically via cookies to help us improve website performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To Process Transactions: Handling your donations and issuing receipts.
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To Manage Volunteers: processing volunteer applications, scheduling, and coordinating community activities.
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To Communicate: Responding to your inquiries, support requests, and providing updates on our advocacy work and campaigns.
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To Send Newsletters: Sending you emails about our latest news, member organization activities, and events (only if you have opted in).
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To Improve Our Services: Analyzing website traffic and user behavior to enhance our content and advocacy efforts.
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To Comply with Laws: Meeting legal and regulatory requirements.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. However, if you disable cookies, some features of our site may not function properly.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Our website is secured with SSL (Secure Socket Layer) technology to encrypt data during transmission. Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
6. Third-Party Links
Our website may contain links to third-party websites (e.g., our Member Organizations, social media platforms, or news coverage). These third-party sites have separate and independent privacy policies. We generally have no responsibility or liability for the content and activities of these linked sites.
7. Your Rights
Under the Personal Data Protection Act (PDPA), you have the right to:
Request access to the personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Withdraw your consent for us to process your data (e.g., unsubscribe from our newsletter).
To exercise these rights, please contact us using the details below.
8. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please contact us at:
Pertubuhan Advokasi & Pemerkasaan Masyarakat (ACE) Suite 726, Level 7, Block B2, Leisure Commerce Square, Jalan PJS 8/9, 46150, Petaling Jaya, Selangor, Malaysia.
Email: info@aceorg.my Phone: +603-7660 3496
